Billing

The billing screen shows your plan, its status, the renewal date, and how much of each limit you use: equipment items, users and storage. Only owners can see and change billing.

Plans

Plan	Price	Equipment items	Users	Storage
Lab	$149 per month, billed annually ($1,788 per year)	250	5	10 GB
Lab 1000	$249 per month, billed annually ($2,988 per year)	1,000	5	40 GB

Prices are in US dollars. Both plans include every module, the weekly email, the assessor pack, the clause 7.11 validation pack and full data export. Billing is annual only.

How limits are counted

• Equipment: items in the register. Retired items stay in the record, because the assessor still expects to see them, but do not count.
• Users: owners, admins, members and pending invitations. Auditors do not count.
• Storage: the total size of files you upload.

When you reach a limit, AccreditBook stops new additions of that kind and offers the plan switch. Nothing existing is removed.

Paying

You pay by card when you create the lab, through Stripe Checkout. There is no free trial. Instead there is a 30-day money-back period: cancel within 30 days of paying and you get a full refund. Sales tax, VAT or GST is added where it applies. Enter your VAT, GST or ABN number at checkout and, where the rules allow, the reverse charge or zero rate is applied.

Managing billing

Manage billing opens the Stripe customer portal, where you can update the card, billing address and tax number, move up to Lab 1000 at any time (the difference is prorated) or down at renewal, see invoices and cancel.

Renewal and failed payments

You receive an email 14 days before each annual renewal with the amount. If a payment fails, the lab stays fully usable while the card is retried over about three weeks, and owners receive an email with a link to update it.

If you cancel or payment stops

Cancellation takes effect at the end of the paid year. After that the lab becomes read-only: you can read everything and export everything, but not add or change records. If payment has failed and all retries are exhausted, the lab is also read-only, and the data is kept for 12 months before the deletion process starts, with 30 days’ notice. See Data export.